Clad in dhoti, gandhi cap with a large tray of steel tiffins is the unassuming dabbawala who is set out to his work with a strong commitment - To serve the community. The Dabbawala is a common sight for Mumbaikars. Though outdated modes of transport like its the push cart or the large tray full of tiffins, or the tiffin-laden bicycles, this system of delivering lunch tiffins to lakhs of people across the city has been going on from 19th century, when there was a huge demand for home made lunch tiffins to be delivered to a growing population of working middle class people. And it does not show any signs of dying.
The Dabbawala system has been been a case study for management students as well as acknowledged highly by Prince Charles and Richard Branson during their visit to the country. What followed was a Six Sigma certified gradation for its efficient services.
The Dabbawala system has been been a case study for management students as well as acknowledged highly by Prince Charles and Richard Branson during their visit to the country. What followed was a Six Sigma certified gradation for its efficient services.